Frequently Asked Questions
Please take a moment to read our most commonly asked questions. We're always available to answer your questions and encourage you to contact our office if you have a question that is not answered below.
What days are you open?
Our office is open Monday through Friday and Saturday. By appointments only on Sunday. As our daily schedule is subject to change, please call to confirm office hours.
Are you accepting new patients?
Yes, we welcome new patients.
Thank you for choosing us and we look forward to providing the high quality, comprehensive medical care you expect and deserve.
How do I make an appointment?
To make an appointment please call our office or simply click "request appointment" on the homepage of our website. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.
We make every effort to keep your wait time to a minimum.
Do you accept my health insurance plan?
Advocare participates with most major insurance plans. As participation varies by region, specialty, and physician, we recommend that you contact either our office or your insurance company representative to verify that your insurance plan is accepted.
How do we contact the doctor after hours?
We have a physician on call 24 hours a day, please call our office. This is for emergency purposes only. Refill of medications and referrals will not get handled after hours.
IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.
When will I receive lab or test results?
You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the physician that ordered them.
How do I obtain a prescription refill?
Please call our office and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances such as pain medications are refilled Monday through Friday only.
How often shall I schedule a checkup
The American Medical Association recommends annual "well" visits. A well visit may be a checkup or a complete exam, and provides an opportunity for you to ask questions and learn more about various health issues. Your health care provider may also order important age-appropriate screenings at this time. Periodic follow-up visits are also recommended for patients who have chronic health conditions. A copay is not required for this visit.